Gerald R. Ford International Airport Community Report 2025
Gerald R. Ford International Airport




...Report to the Community...
A first-class seat to the year's best events.
A Letter from Leadership
A year of growth, innovation, and economic impact positions Gerald R. Ford International Airport for an even more connected and accessible future.
Breaking Records
Yet another most- traveled year for Gerald R. Ford International Airport!
Route Updates
Expanded routes and new airline partnerships boost connectivity and travel options for West Michigan passengers.
New Amenity: The Club GRR
Accessible private lounge experience that elevates comfort and convenience for travelers.
Awards
The airport has earned widespread national recognition through numerous industry awards.
Employee Recognition
Recognizing shuttle driver Gary Bell's exceptional dedication to travelers.
Board Highlights
Welcoming Kent County Commissioner Jennifer Merchant
Community Highlights
A year of community engagement and outreach initiatives strengthened the airport's connections with West Michigan through events, partnerships, and public experiences.
- Mid-Michigan Honor Flight
- Mr. Monopoly
- Passenger Appreciation Day
- Connecting with Local Travel Agents
- Paws with a Cause
- Santa Parade
- Food Truck Series
- Sustainability Masterplan
- Jerry the Jet Mascot Launch
Infrastructure Improvements
Enhancements and construction projects strengthened the airport's safety, efficiency, and overall passenger experience.
- AARF Grand Opening
- Bell's Tap & Table
- Cell Phone Lot Relocation
FLITE Program Update
Supporting innovative companies through additional funding rounds and strong partnerships in the community
GRReat Partnerships
Secured support for ongoing development initiatives.
Sneak Peek to 2026
The airport advanced major growth initiatives, including a new airline service and the completion of key infrastructure projects such as a consolidated rental car facility and the first phase of the terminal enhancement program.
2025 Community Report A letter from leadership
A fantastic year to celebrate countless milestones and many more to come.
We're flying high at the Gerald R. Ford International Airport as we celebrate another year as West Michigan's gateway to the world.

The growth of our region and support of our community are crucial components in building a world-class airport right in the heart of West Michigan. With exciting new destinations, upgraded amenities and sky-high passenger numbers, we're proud to keep helping our community soar.
We again reached record-breaking passenger numbers, with 4.3 million travelers flying through the Ford International Airport. To meet this demand, we broke ground on our Terminal Expansion Project, which will significantly expand the west end of the terminal, transform the guest check-in experience and bring technology not seen at any other small hub airport to our front door. Infrastructure investments continued east of the terminal, where a new consolidated rental car facility will significantly enhance the rental car experience.
Airside, guests can now enjoy a pint from the beloved Bell's Brewery before boarding new routes to Florida and South Carolina. Those looking to further elevate their time at Ford International Airport can relax in The Club GRR, a private VIP experience in a well-appointed setting reflecting West Michigan's legacy of furniture design. When travelers return, loved ones can wait more conveniently to retrieve them in our new Cell Phone Lot.
Of course, we can't forget one of the most exciting moments to happen this year: The debut of Jerry the Jet! Our first-ever mascot, Jerry has quickly become a favorite with passengers and can even be seen flying around to community events. Jerry is just one of the many ways we continue to deepen our relationship with our incredible local community—who, by the way, once again voted us as USA TODAY's best small airport in the United States.
“The growth of our region and support of our community are crucial components in building a world-class airport.”
Tory Richardson, President and CEO
As we look ahead to the coming year, we continue to improve the infrastructure, amenities and services our community relies on to fuel its growth and help it take flight.
Thank you all for your support as we travel to new heights together!
Sincerely,

Tory Richardson
President & CEO
Gerald R. Ford International Airport Authority

Dan Koorndyk
Airport Authority Chairman
Gerald R. Ford International Airport Authority Board
2025 Community Report Top story: Breaking Records
GRR continues to be a destination of choice for travelers far and near.
It was another record-breaking year for the Gerald R. Ford International Airport, with 4.3 million people passing through our bustling concourses and gates. This milestone number surpassed the 4 million passengers we welcomed in 2024, and is an impressive 10% increase over 2023.
We're growing, and we couldn't be more excited.
Our ELEVATE program hit its stride, too. We made great progress with six historic projects designed to improve the passenger experience and boost economic health across our West Michigan community.
The $135 million Terminal Enhancement Project, which broke ground in 2024, will extend the west end of the terminal to make way for new ticketing areas, consolidated checked baggage inspection, and public spaces. This endeavor unfolded this past year with The Christman Company, VTC and over 30 local contractors and designers, and is on target to welcome its first passengers in September 2026.
We're also readying to open Michigan's first rental car facility (CONRAC). Located east of the terminal, this five-story space will revolutionize the GRR rental car experience and allow for future growth with a three-story quick turnaround facility dedicated to rental car operations and a five-story ready/return parking garage with integrated customer service space. Not to mention removing 90% of car rental traffic from our airport roads, reducing congestion and 500,000 pounds of carbon use every year—that's 5,000 trees every 12 months.
As its name states, ELEVATE is taking our region to new heights. With a $600+ million investment in the future of transportation and infrastructure, we are taking a pivotal step forward in ensuring West Michigan remains a vital, vibrant destination for more and more travelers every year.
“Surpassing 4.3 million passengers last year alone is a testament to the tremendous growth of Ford International Airport.”
Tory Richardson, President and CEO
It's a landmark leap, and we're proud to be taking it together. “Surpassing 4.3 million passengers last year alone is a testament to the tremendous growth of Ford International Airport—we're growing alongside West Michigan! As we grow, we are ever grateful for the dedicated team and partners who make it possible to consistently provide a seamless world-class experience as we welcome guests to West Michigan,” said Tory Richardson, President and CEO of Gerald R. Ford International Airport Authority.
2025 Community Report Route Updates
More flights, more partners, more passengers—our air service is at your service, now more than ever.
Each year, we strive to make it easier and more economical to visit West Michigan, with an ever-expanding list of options that increase connectivity for travelers. This year's highlights include new airline partnerships and some of the country's most popular destinations, several with nonstop routes.
Allegiant Airlines
This nonstop carrier added new service to Jacksonville, Florida (JAX) and Myrtle Beach, South Carolina (MYR) with many flights under $100.
Avelo Airlines
We were excited to welcome this new airline partner and launch seasonal service to Lakeland-Orlando, Florida (LAL) and Raleigh-Durham, North Carolina (RDU), giving travelers another option for convenient flights to hotspots like Walt Disney World and the Research Triangle.
Delta Airlines
Newly-added service to Orlando, Florida (MCO) provided more connectivity to one of our top destinations. In light of the Detroit Lions football season, Delta even offered roundtrip tickets to five Lions away games, as well as one University of Michigan away game.

New Routes and Airline Partnerships
Each year, the airport continues its efforts to expand travel options and increase connectivity for West Michigan travelers.

Fly nonstop to 35+ major cities
- Atlanta (ATL) Delta | Frontier
- Austin (AUS) Allegiant
- Baltimore - Washington (BWI) Southwest
- Boston (BOS) Allegiant
- Charlotte (CLT) American
- Chicago - Midway (MDW) Southwest
- Chicago - O'Hare (ORD) American | United
- Dallas - Fort Worth (DFW) American
- Denver (DEN) Frontier | Southwest | United
- Destin - Fort Walton (VPS) Allegiant
- Detroit (DTW) Delta
- Fort Lauderdale (FLL) Allegiant
- Fort Myers (RSW) Frontier | Southwest
- Houston (IAH) United
- J
- LaGuardia (LGA) American | Delta
- L
- Las Vegas (LAS) Allegiant | Southwest
- Los Angeles (LAX) Allegiant
- Miami (MIA) American
- Minneapolis - St. Paul (MSP) Delta | Sun Country
- M
- Nashville (BNA) Allegiant | Southwest
- Newark (EWR) United | Allegiant
- Orlando - Sanford (SFB) Allegiant
- Orlando (MCO) Delta | Frontier | Southwest
- Philadelphia (PHL) American
- Phoenix - Sky Harbor (PHX) American
- Phoenix - Mesa (AZA) Allegiant
- Portland (PDX) Allegiant
- Punta Gorda (PGD) Allegiant
- R
- Sarasota - Bradenton (SRQ) Allegiant
- Savannah - Hilton Head (SAV) Allegiant
- St. Petersburg - Clearwater International (PIE) Allegiant
- Tampa (TPA) Frontier | Southwest
- Washington D.C. (DCA) American
- West Palm Beach (PBI) Allegiant
2025 Community Report New Amenity: The Club GRR
The Club GRR serves up a VIP pre-flight travel experience.
It's a mid-century modern lounge where form meets function. Nestled in the newly-expanded Concourse A, The Club GRR is our first-ever private lounge and a refreshing retreat celebrating West Michigan's iconic, century-long legacy of craftsmanship.

Curated with locally-made furnishings by MillerKnoll and art celebrating our region's rich manufacturing history and spirit of innovation, the nearly 3,500-square-foot space features floor-to-ceiling glass walls with expansive runway views and abundant natural light.
With same-day Club Pass reservations, easy access for up to six passengers per booking, and comfortable spaces to work and relax while enjoying seasonal bites and beverages, The Club GRR is the ideal getaway to rest, recharge, and find your focus before your flight.
Come travel in style with us.
2025 Community Report Awards
We're honored to be recognized in 2025.
The airport has earned widespread national recognition through numerous industry awards.
USA TODAY Reader's Choice Awards
#1 Best Small Airport (again!)
ABC West Michigan Excellence in Construction (Metal Buildings)
Snow Removal Equipment Building
Airports Council International (ACI) Airport Service Quality (ASQ) Awards
- Best Airports at Departures: 2 to 5 Million Passengers in North America
- Airport with the Most Dedicated Staff in North America
- Easiest Airport Journey in North America
- Most Enjoyable Airport in North America
- Cleanest Airport in North America
Airports Council International – North America (ACI-NA) Excellence in Airport Marketing
2024 Community Report
American Association of Airport Executives (AAAE)/NEC Operator of the Year
Ben Jachim, Airfield Maintenance Supervisor (International Snow Symposium)
American Association of Airport Executives Great Lakes Chapter (AAAE) Aircraft Rescue and Fire Fighting (ARFF) Valor Award
Captain Kirk Smith & Firefighters Chris Anderson, Jordan Lambert, Cody Williams, & Travis Davis
American Council of Engineering Companies (ACEC) Silver Engineering Award
Snow Removal Equipment Building
American Institute of Architects (AIA) Award – Excellence in Interiors Under 5,000 Square Feet
Sensory Room
Consumer's Energy Leading Clean Energy Partner
Concourse A Partner Awards:
Associated Builders and Contractors (ABC) National Award of Excellence in Construction
Bouma Corporation
National Terrazzo Association Honor Award
Central Tile
2025 Community Report Employee Recognition Program Winner
Meet Gary Bell.
Every year, we shine the spotlight on one employee who turns service into an art form.
Providing exceptional service and showing unwavering compassion and respect for all is at the heart of our values at Ford International Airport. The Employee Recognition Program recognizes employees airport-wide who go above and beyond to bring these values to life for our millions of guests.
This year, we're proud to celebrate shuttle bus driver Gary Bell for his outstanding display of kindness and service. Mr. Bell exemplifies the passion it takes to elevate the guest experience for every person, every day. His positive attitude, generous spirit, and willingness to serve travelers is what makes our Ford International Airport so successful and special.
Your nominations are welcomed!
Have you experienced exceptional service? Nominate an employee to be our 2026 winner at grr.org/employee-recognition-program.
“Integrity is doing the right thing when no one is watching, because eventually, everyone will see the result.”
Gary Bell
2025 Community Report Board Highlights
Experts in excellence.
The Gerald R. Ford International Airport is managed and operated by the Gerald R. Ford International Airport Authority, which is overseen by a seven-member Board of Directors, each serving staggered three-year terms.
Meet our newest Board Member,
Jennifer Merchant.
Guided by our expertise, we fulfill our mission to create an exceptional travel experience for our passengers, and growth and prosperity for all of West Michigan.
Guided by our expertise, we fulfill our mission to create an exceptional travel experience for our passengers, and growth and prosperity for all of West Michigan.
In 2025, we were thrilled to have Kent County Commissioner Jennifer Merchant join us. A lifelong resident of Kent County, Jenn serves the County's 3rd District, which includes Cedar Springs, a portion of Nelson Township, and all of Vergennes, Grattan, Oakfield, Spencer, and Solon Townships.
Born and raised in Vergennes Township, Jenn and her husband, Rusty, are raising their family on the property where she grew up. She is a graduate of Lowell High School and Michigan State University, where she earned a degree in Political Theory and Constitutional Democracy.
Her passion for public policy led to the Michigan Legislature, where she worked alongside former State Representative Lisa Posthumus Lyons; former House Majority Floor Leader Aric Nesbitt; former Senate Majority Leaders Arlan Meekhof and Mike Shirkey; and current Speaker of the House Jason Wentworth. At the Michigan Department of Agriculture and Rural Development, she also collaborated with agricultural commodity groups and farmers on policy issues.
Currently, Jenn serves as Deputy Director for the House Republican Policy Office, where she handles health policy issues and the Department of Health and Human Services budget. Please join us in welcoming her to our distinguished Board of Directors.
2025 Community Report Community Highlights
We see you, West Michigan.
Community connections are at the heart of everything we do, guiding our decisions and strengthening the relationships that help our region thrive.

Mid-Michigan Honor Flight
It was our privilege to commemorate the courage and commitment of our local veterans with their very own Tour of Honor. As an expression of gratitude for their service, we greeted 76 veterans aboard a flight from the Gerald R. Ford International Airport to Washington, D.C. where they visited our nation's historic monuments and memorials created in their honor. Veterans were also celebrated with a reception upon their return.
Monopoly: The Grand Rapids Edition
This year, Grand Rapids was selected to get our own Monopoly game, and Mr. Monopoly himself paid a visit to the Airport to celebrate. The Grand Rapids Edition includes our city's most recognized landmarks like the Amway Grand Plaza, Fish Ladder Park, Grand Rapids Public Museum, Grand River, Gun Lake Casino Resort, John Ball Zoo, Kids' Food Basket, Meijer, Provin Trails Park, The Rapid, and the Gerald R. Ford International Airport, of course!
Other fun features include custom community chest spaces carrying the names of local nonprofits, the iconic Blue Bridge in place of Boardwalk (the most expensive Monopoly property), and next to it, “craft brewing tax” instead of the game's traditional “luxury tax.”

Passenger Appreciation Day
This annual event kicks off spring break with our concourses filled with family fun. More than 175,000 passengers during this busy travel week enjoyed live music, costumed characters, free swag, a Jerry the Jet™ appearance, and a visit from our beloved West Michigan Therapy Dogs. It's our pleasure to make spring break a little sweeter for our guests.
Paws with a Cause Puppy Tour & Partnership
This year, we selected Paws With A Cause as our 2025 GRR Runway 5K charity partner. It was our privilege to support this important organization, which places more than 3,500 custom trained assistance and facility dogs to individuals and families across our community. Together, we raised more than $15,000 to support their life-changing work.
Local Travel Agent Tour
Partnerships with travel agents are key to our success, as these West Michigan insiders play an important role in connecting the community to travel experiences. With this in mind, we hosted local travel agents for a private tour and a behind-the-scenes look at all the exciting happenings at the Ford International Airport, topped off by a tour of the runway and a visit from Jerry the Jet™!
Food Truck Series
From June through August, the viewing experience turns into a tasting experience with the return of the airport's popular Food Truck Series. On select Wednesdays, up to eight food trucks gather at the Viewing Park, serving up a rotating mix of tasty local fare.
Santa Parade
When the Jolly Old Elf comes to town, we show up. We were proud to be part of this annual parade, which kicks off the season in Downtown Grand Rapids.

Sustainability Masterplan
We developed our first Sustainability Management Plan (SMP) to establish sustainability as a foundational element of the Airport's long-term planning, decision-making, and operational framework. The SMP provides a roadmap for integrating sustainable practices throughout Airport facilities and operations, beginning with a comprehensive baseline assessment and outlining clear goals, initiatives, and implementation strategies for continuous improvement.
The Plan is designed to help the Airport reduce costs, minimize environmental impacts, and deliver measurable financial, operational, environmental, and social benefits to the West Michigan region. As GFIA's inaugural SMP, it serves as a framework for identifying opportunities to enhance organizational resilience, improve resource stewardship, and support sustainable growth.
This effort reflects the Airport's commitment to serving West Michigan in a manner that enhances quality of life, protects the environment, and promotes a resilient future. Through this first SMP, GFIA reinforces its role as a regional leader and responsible steward of its resources, including its people, environment, customers, and community, while establishing a foundation for future sustainability achievements.

Jerry the Jet Mascot Launch
Making every part of the travel experience fun!
He's our first-ever mascot and has become quite the character about town! Meet Jerry the Jet™, a friendly and engaging character designed to elevate our guest experience and promote aviation in the community.
Part of our broader effort to deepen community engagement, Jerry brought his cheerful personality and passion for flight to both in-terminal experiences and events throughout West Michigan, including visits to Robinette's, Gilda's Club for the West Side Walk, Grand Rapids Children's Museum, and the shark exhibit at Grand Rapids Public Museum.
Whether he's greeting passengers in the terminal or serving as an ambassador in the community, Jerry inspires a love of aviation and a better understanding of the role airports play in connecting people and places.
“This is more than just a mascot—Jerry the Jet is a fun, approachable way for us to connect with our guests and our community while sparking curiosity about aviation.”
Tory Richardson, President and CEO


2025 Community Report Infrastructure Improvements
Fueling Our Future.
We're growing in service—and in space. Here's what's new this past year.

Safety First, Always
We took our commitment to passenger safety and aircraft operational efficiency up a notch with the completion of the new $14.5 million, 25,000-square-foot Aircraft Rescue and Firefighting (ARFF) building.
More space means ample room for our 19-person ARFF team to fulfill its 24/7 emergency response capabilities. Specialized features include larger bays for our four advanced firefighting vehicles, direct access to the recently completed Airport Operations Center, and expanded training spaces and specialized equipment for the crew.
The ARFF also serves as a hub for training and supporting our community-wide mutual aid partners as we continue to grow and serve more travelers with uncompromising safety and operations.

Cheers to Bell's Brewery
With an average of 10,000 passengers traversing our terminal daily—many first- timers—we rose to the opportunity to showcase the vibrant local flavors of our culinary-rich community.
Now pouring in Concourse B, Bell's Tap and Table is an extension of Bell's Brewery, one of Michigan's most beloved craft brewers and a pillar of the state's iconic beer culture. With eight beers on tap and a full breakfast, lunch, and dinner menu, the 75-seat taproom is sure to delight travelers with Bell's bestsellers like Two Hearted IPA, Oberon Eclipse, and even specialty beers only available at its flagship pub in Kalamazoo.
Say Hello to Our New Cell Phone Lot
New construction opened up the opportunity to relocate the complimentary Cell Phone Lot closer to the terminal, making it even easier to pick up passengers.
The new Cell Phone Lot is just another way we're making our airport roadways more convenient and efficient as guests await reuniting with friends and family.
2025 Community Report FLITE Program Update
Together, we're shaping the future of aviation.
The Gerald R. Ford International Airport is home to one of the nation's first airport-based initiatives to inspire and invest in the testing and validation of new products and services in a live airport environment.

The Ford Launchpad for Innovative Technologies and Entrepreneurship (FLITE) is a progressive program made possible through our partnership with the Michigan Economic Development Corporation (MEDC), AvFlight Grand Rapids, Seamless Ventures, Southwest Airlines, and West Michigan Aviation Academy.
FLITE provides grants and pilot-testing opportunities to companies focused on bringing emerging air travel technology solutions to market across five core areas: automation and analytics; electrification and sustainability; safety and security; door-to-door and terminal guest experience; and advancing aviation.
This past year, FLITE launched two more cohorts of innovators, awarding more than $360,000 in grants to 10 companies: Arrow Analytics, Civilized Cycles, Flox Intelligence, Metro Consulting Associates, Niricson, Synaptic Aviation, Tubular Network, Ultraview, VIRV, and VTI Aerospace.
2025 Community Report GRReat Partnerships
We're excited to join forces with our fellow community leaders to advance aviation.
Our GRReat partnerships prove that together, we are more. These collaborations bring the brightest thinking and best talent to better serve our passengers and the greater West Michigan region.
Continued Federal and State Partnerships
The top federal priority for the Airport Authority is helping the FAA realize the value and urgency of relocating the federally owned and operated Air Traffic Control Tower connected to the airport terminal. Commissioned in 1963, this original ATCT does not meet current tower standards and is restricting development opportunities around the terminal. Thanks to continued conversations with state and federal leaders, design for a new tower was completed and $4 million was committed to the project in 2025. This enabling work construction funding allowed for the new tower site to be prepared with utilities and other improvements, and for communications pathways to be established to existing navigational infrastructure. $2 million of federal funding is a result of Congressionally Directed Spending made possible by Senator Peters. Recognizing the value to West Michigan, state legislators matched this funding with $2 million of state funds in 2025. The new ATCT is now entirely 'shovel ready'—ready for excavation and foundations today! The next step is federal obligation of construction funding and procurement.


2025 Community Report Sneak Peek to 2026
Next Stop: Next Year.
We're focused on the future, and it's never looked brighter.
Elevating Guest Experience
There's never been a more exciting time to fly with us. Around every corner, the Ford International Airport is elevating the guest experience and creating meaningful engagement with the people we love to serve.
As we continue to grow in size and scope to meet the evolving needs of our growing West Michigan community, we promise to keep you informed. Here are a few must-watch initiatives taxiing the runway for a 2026 landing.
Successes of ELEVATE will continue into 2026 with two more unique milestones. Michigan's first CONRAC (Consolidated Car Rental) facility will open to the public in summer 2026. This will be followed shortly by opening the first portion of the Terminal Enhancement Project (TEP) in fall 2026.
While the CONRAC will introduce the convenience of a covered, enclosed walkway to guests, TEP will reveal an entirely new, airline consistent check in and bag drop system. GRR is once again ELEVATING the guest experience with new facilities in 2026!
2025 Community Report Upcoming Community Events + Featurette

Save the Date
Food Trucks at the Viewing Park:
Wednesdays in June, July, and August
Girls in Aviation Day:
September 19
Fire Prevention Day at the Viewing Park:
October 10
Holiday Music Festival:
December 1 – 5
Operation Handshake:
November 25
GRR Online Store
Represent GRR in style with the latest and greatest in airport swag. Shop branded apparel and specialty collections only available at FlyFord.myshopify.com
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Featured Amenity: Sensory Room
This year marks the first anniversary of the Sensory Room at Gerald R. Ford International Airport, a dedicated space designed to make air travel more accessible and comfortable for individuals with cognitive and developmental disabilities. Created in partnership with Disability Advocates of Kent County, the room continues to provide a calm, inclusive environment where travelers can decompress before or after their journey.
Over the past year, it has become an important part of the airport experience, offering four thoughtfully designed zones that accommodate a range of sensory needs while helping travelers feel more at ease.
User Survey & Feedback
Feedback from travelers has highlighted the Sensory Room's meaningful impact on the airport experience. In a survey conducted during the room's first year, visitors rated their overall travel experience 4.8 out of 5 and reported an average 59.7% decrease in anxiety after using the space. Among travelers with sensory sensitivities, that reduction increased to 61.2%. Many users shared that the room helped them feel calmer, more supported, and better prepared for air travel, while families valued the dedicated space for helping loved ones regulate emotions before a flight. More than 450 visitors used the Sensory Room during its first six months of operation.





























