GRAND RAPIDS, Mich., February 24, 2026 – Gerald R. Ford International Airport has been recognized as one of the top-performing airports globally for guest experience by Airports Council International World’s 2025 Airport Service Quality (ASQ) Awards.
Ford International Airport received multiple awards, including:
These awards, based on live research conducted through passenger surveys on the day of travel, highlight the Airport's commitment to delivering an exceptional experience to all guests.
“We are thrilled to once again be recognized with these ASQ awards, that serve as a testament to our team’s passion for delivering an exceptional world-class guest experience,” said President and CEO of the Gerald R. Ford International Airport Authority, Tory Richardson. “In 2025, we saw another record-breaking passenger number, serving more than 4.3 million passengers, and we are incredibly grateful to our staff and partners for providing award-winning service to our guests.”
The ASQ Awards, which include categories such as Best Airports by Size and Region, recognize innovation and excellence across airports. The ASQ Awards, which include categories such as Best Airports by Size and Region, recognize innovation and excellence across airports. Every ASQ Customer Experience Award is shaped by more than 700,000 passenger voices each year, gathered on-site, in real time, and in multiple languages.
“Being awarded ASQ Customer Experience Awards by ACI recognizes Gerald R. Ford International Airport as a leading airport for passenger experience and service excellence,” said Director General of ACI World Justin Erbacci. “This distinction, based on feedback from travelers, highlights your commitment to delivering world-class airport experiences.”
The Airports Council International Airport Service Quality initiative is the airport industry’s only global benchmarking program measuring passenger satisfaction across 30 performance indicators. With over 400 airports participating in 110 different countries, more than half of the world’s travelers pass through an Airport Service Quality airport.
About the Gerald R. Ford International Airport
The Gerald R. Ford International Airport is Michigan's second-busiest airport, serving more than four million passengers annually with eight commercial airline partners offering nonstop flights to over 35 destinations. Managed and operated by the Gerald R. Ford International Airport Authority, the airport supports over 40,000 jobs in the region and contributes more than $7 billion to the local economy each year. For more information, visit flyford.org or follow the airport on Facebook, X, LinkedIn and Instagram @FlyGRFord.
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