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Where to shop, eat, work, play and meet your loved ones at GFIA.

Shops & Dining


Military Welcome Center

Business Center

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GFIA Services

Wifi & Tech

GFIA Mobile App

Download our mobile app for real-time flight information, parking availability, security wait times, and more.



Connect to our free WiFi by setting your SSID to FlyFord. Accessible in terminal and concourse areas. WiFi compliments of the GFIA Authority.

Charging Stations

Charging stations are available in the airline gate areas. Power is available via AC and USB ports.

Electric Vehicle Charging Stations

At no additional cost, eight universal electric vehicle chargers are located in the Short Term Parking area. 


Family Services

Family Restrooms

Family restrooms are located on the east end of the Grand Hall, in the Marketplace across from Starbucks, on Concourse A next to gates A1, A4, A8, A7, and A12 and on Concourse B next to gates B2 and B6.

Nursing Rooms

Have a private and comfortable space for nursing, equipped for their special needs for breastfeeding and/or pumping while traveling.


Kids Port Playrooms

Find two aviation-themed playrooms for kids pre- and post- security for hours of entertainment.


Services for People with Disabilities 

Assistance & Service Animals

Service animals are welcome in all public areas of the passenger terminal building, and an animal relief area with wheelchair accessibility is available in the west end of the terminal curb front and post-security on Concourse A.


Handicap Parking

Handicap parking is available in all parking lots, and our shuttles are equipped with wheelchair lifts.

T-Coil Looping Page System

Our paging system is available to patrons who use T-Coil compatible assistive hearing devices.


Wheelchair Assistance

GFIA provides a variety of options to assist wheelchair users throughout the airport.


TSA Cares

Call the TSA toll-free hotline, 1-855-787-2227, for assistance navigating the airport security process.


Companion Care Restroom

A companion care restroom with an adult changing table is offered in Concourse A near gate A8.

Hidden Disabilities Sunflower Program

The Gerald R. Ford International Airport is proud to participate in the Hidden Disabilities Sunflower program, a global initiative aimed at providing support and assistance to travelers with hidden disabilities. 


ADA Compliance & Complaint Resolution

In compliance with federal and state laws and regulations, the GFIA Authority does not discriminate on the basis of disability in administration of its aviation-related programs and activities.


Additional Amenities

ATM / Cash Machines

ATMs (provided by PNC and Fifth Third Bank) are located pre-security in the front lobby behind the Visitor Information Desk and post-security in the Marketplace. Independent ATMs are also provided post-security on each concourse in the main hallway near the Grand Rapids Magazine Travel Store.

ReadySTATION® Kiosks

ReadySTATION® kiosks instantly convert cash into prepaid cards. Cash goes in—any value up to $1000—and a prepaid card instantly comes out, fully activated and ready to use anywhere in the world that accepts prepaid debit cards. It costs just $5 to buy a card.

Mail & Package Drop

Mail and package drop boxes for the United States Postal Service and FedEx are located in the front lobby behind the Visitor Information Desk. USPS mail pieces must already have postage affixed. There are shipping labels available at the FedEx kiosk. These drop boxes can only accept envelopes and small packages.

Currency Exchange

Currency exchange services may be available through your bank. Local branches of Chase Bank, Fifth Third Bank, and PNC Bank provide this service for most currencies. Some may charge fees so you may wish to call ahead and inquire.

Shoe Shine

Put your best foot forward and treat yourself to a shine at Cyndee's Shoe Shine Service, located in the passenger terminal main hall next to the business center. Need to reach her? You can call (616) 893-3152.

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Military Welcome Center

The Military Welcome Center is open to military members, veterans, and their families 24 hours a day. The center offers charging stations, an airport arrival/departure monitor, and lounging space, as well as veteran profiles and programming offered by WGVU and PBS. There are also interactive maps and murals where military personnel and veterans can pinpoint where they have been stationed or deployed.

The Military Welcome Center is provided through a partnership with SpartanNash and GFIA. SpartanNash is the leading distributor of grocery products to U.S. military commissaries and a grocery retailer and food distributor headquartered in West Michigan for more than 100 years.

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Business Centers

Complimentary business centers are located in the Grand Hall, in the Marketplace post-security, and on Concourse B across from Gate B1. Additional areas equipped with seating, work surfaces, and electrical outlets are located throughout Concourse A and on Concourse B in front of the MI Tap Room.

The airport's WiFi service is available throughout the airport. Set your SSID to FlyFord to access the WiFi.

Conference Rooms

The airport offers available conference rooms for rent to the public. To reserve a conference room, click here or call (616) 233-6000.

Room rental fees may be paid by cash, check, or credit card at the Airport Authority Administrative office. All fees must be paid in advance of the reserved date and time.

Please note: We recommend making reservations 48 hours in advance; and the reservation is not guaranteed until you receive confirmation from an authorized Airport Authority representative.

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Visitor Information

Experience all Grand Rapids has to offer. At GFIA, there are two convenient ways to get the information, directions, and assistance you need when arriving at the airport. The airport's Visitor Information Desk is located across from baggage claim in the front lobby. Here you will find maps, brochures, event information, and other helpful resources that are available 24/7; and the Visitor Information Desk is staffed from 9:00AM to midnight, seven days a week. Staff at the desk can assist you with needs both at the airport and in the community. You can also go to the desk if you need to page a passenger or visitor at the airport.

You may also spot an Airport Ambassador in a light blue coat walking around the airport to answer any questions you may have. Equipped with a tablet computer and a smile, these individuals are visible throughout the passenger terminal building, ready to provide assistance on the spot. From a hotel recommendation to how to get there and what there is to eat and do in between, these Ambassadors will have it all available at their fingertips.

Visitor Information services are provided in partnership with Experience Grand Rapids, the local convention and visitors bureau.


Expert Travel Tips from GFIA

Need some help packing, or not sure about flying alone? Check out our helpful guide for all types of travelers.