Passengers with physical disabilities requiring special arrangements are advised to contact their airline in advance of their flight to discuss their specific needs.
Guide dogs and other assistance animals are welcome in all public areas of the passenger terminal building. Please be advised that assistance animals are required to be screened when entering the sterile area of the terminal. For more information on the screening of assistance animals, please see the TSA website pages dedicated to this subject.
In compliance with the U.S. Department of Transportation Air Carrier Access Act Rule, the airport provides an animal relief area for service animals that accompany passengers at the airport. This wheelchair-accessible area is located at the west end of the terminal curb front and provides Mutt Mitts, trash receptacles, and benches. GFIA customers with pets are free to access the designated Animal Relief Area as well.
Handicap parking is available in all airport parking lots. Complimentary airport parking shuttles, which service the economy parking lot, are wheelchair lift equipped. For those patrons parking in the garage, elevators are available to the skybridge both in the garage and in the passenger terminal facility.
T-Coil Loop Paging System
Our paging system is available to patrons who use T-Coil compatible assistive hearing devices in the public areas of the main terminal Grand Hall and Concourses A & B. Please note: The T-Coil System is not accessible in the restrooms or food & beverage and retail concessions spaces. Not familiar with the T-Coil compatible hearing loop system technology? Here is a great video that explains it! Not sure if your hearing aid supports T-Coil technology? Check with your audiologist. We are pleased to be able to offer this technology to improve the travel experience for our patrons with a hearing loss.
The airport has wheelchairs available, and airline personnel will be happy to assist passengers with boarding and exiting the aircraft. It is always best to arrange for wheelchair assistance when booking your flight so that your airline communicates the information with airline and airport personnel across your entire travel route. To request wheelchair assistance specifically for your needs at GFIA, you can call 616.550.7643 in advance of your arrival and speak with a representative of Prospect Airport Services. Or when you arrive at the airport, you can go to your airline's ticket counter or to the Visitor Information Desk in the baggage claim area, or you can request a page for a skycap and wheelchair assistance from a curb front security officer.
An elevator is available on the north side of the main hall for those who would like to visit the observation deck on our mezzanine level or those visiting the Airport Authority offices.
This is a toll-free helpline for passengers with disabilities and medical conditions that provides assistance in preparing for the airport security process. Call 1-855-787-2227 at least 72 hours ahead for assistance.
Security Screening Advice for Passengers with Disabilities or Medical Concerns (from www.tsa.gov)
ADA Compliance and Complaint Resolution
The Gerald R. Ford International Airport Authority, in compliance with federal and state laws and regulations, including the Americans with Disabilities Act of 1990 (ADA), Section 504 of the Rehabilitation Act of 1973 and the Michigan Americans with Disabilities Accessibility Implementation Act, does not discriminate on the basis of disability in administration of its aviation-related programs and activities.
The Airport Authority is committed to providing equal opportunities for the disabled traveling public, applicants, participants, employees and other interested persons. The traveling public and other persons as listed above who believe they have been subjected to discrimination on the basis of disability, or have been denied access to services or accommodations required by law, should contact the Gerald R. Ford International Airport Authority ADA Coordinator at (616) 233-6000. View the Airport Authority's ADA Policy Notice.