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Contact the Airport

We'd love to hear from you! See how you can get in touch with GFIA for a variety of needs.

5500 44th Street SE, Grand Rapids, Michigan 49512


The federal Transportation Security Administration (TSA) is responsible for the operation of the passenger and baggage screening checkpoints at GFIA. Checkpoint and baggage screening complaints may be reported to the TSA's screening hotline by calling toll-free 866-289-9673 or sending an email to


Please address any questions or concerns regarding flight arrivals, departures, and baggage to your airline. Airline customer service complaints may be reported to your airline and/or the Aviation Consumer Protection Division.


Catch Us Soaring!

This customer service recognition program is exclusively for Gerald R. Ford International Airport Authority employees and its facility partners. We always want to deliver the greatest customer service experience, so if you catch one of our employees SOARING, please nominate them and tell us what value they showed, and how they went above and beyond to give you a memorable experience. Thank you!

Contact Airport Authority

The Airport Authority office hours are Monday through Friday, 8:00 am - 4:30 pm, closed holidays. We will make every effort to respond to those emails requiring a response within two business days. If your request is of an urgent nature, please call our offices for further assistance.

If you are interested in business opportunities with the airport, please review this page with detailed information and contacts that you will find helpful.

Please note: Due to the volume of requests received, we are not able to fulfill requests for pens, postcards, trading cards, patches, or other airport memorabilia. Some items are available for purchase from the airport gift shops.

Please address any questions or concerns regarding parking, terminal facilities, aircraft noise, or security to the Airport Authority.

Mailing address:
5500 44th Street SE
Grand Rapids, Michigan 49512-4055

Gerald R. Ford International Airport Authority Administrative Office: 616-233-6000
Fax: 616-233-6025

Or, you may fill out the form below.