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      Contact the Airport

      We'd love to hear from you! See how you can get in touch with GFIA for a variety of needs.

      5500 44th Street SE, Grand Rapids, Michigan 49512

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      Security

      The federal Transportation Security Administration (TSA) is responsible for the operation of the passenger and baggage screening checkpoints at GFIA. Checkpoint and baggage screening complaints may be reported to the TSA's screening hotline by calling toll-free 866-289-9673 or sending an email to TSA-ContactCenter@dhs.gov.
       
       
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      Airline

      Please address any questions or concerns regarding the check-in process, flight arrivals, departures and deplanings, baggage, deicing process, and more to your airline. Airline customer service complaints may be reported to your airline and/or the Aviation Consumer Protection Division.

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      Employee Recognition Program

      This customer service recognition program is exclusively for Gerald R. Ford International Airport Authority employees and its facility partners. Guests and employees can publicly recognize others for outstanding work and how they went above and beyond to deliver a memorable experience. Learn more and submit your nomination HERE.
       
       

      Contact Airport Authority

      The Airport Authority office hours are Monday through Friday, 8:00 am - 4:30 pm, closed holidays. We will make every effort to respond to those emails requiring a response within two business days. If your request is of an urgent nature, please call our offices for further assistance.

      If you are interested in business opportunities with the airport, please review this page with detailed information and contacts that you will find helpful.

      Please note: Due to the volume of requests received, we are not able to fulfill requests for pens, postcards, trading cards, patches, or other airport memorabilia. Some items are available for purchase from the airport gift shops.

      Please address any questions or concerns regarding parking, terminal facilities, aircraft noise, or security to the Airport Authority.

      Mailing address:
      5500 44th Street SE
      Grand Rapids, Michigan 49512-4055

      Gerald R. Ford International Airport Authority Administrative Office: 616-233-6000
      Fax: 616-233-6025

      Or, you may fill out the form below.

       

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      5500 44th Street SE, Grand Rapids, MI 49512
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