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GFIA Employee Recognition Program

Let us know if an airport employee made your visit to GFIA exceptional!

The Gerald R. Ford International Airport (GFIA) takes guest experience seriously. With the Airport Wide Employee Recognition Program, employees can publicly recognize others for outstanding work. Employees within organizations and all functions that work at GFIA may be nominated for an employee recognition award.

The Submission Process

  1. Identify the person(s) you believe should be recognized based on the criteria listed below.
  2. Obtain their approval to recognize them publicly.
  3. Fill out the submission form at the bottom of this page.

By nominating someone for the employee recognition award, all qualified entries will be entered into a randomly selected drawing for a $25 Starbucks gift card. These drawings will occur quarterly.


The Gerald R. Ford International Airport Authority (GFIAA) is committed to SOAR. The verb “SOAR” was specifically chosen to describe the GFIAA Core Values and is defined as flying or rising to majestic stature; maintaining height in the air without flapping wings or using engine power; increasing rapidly above the usual level.

Our core values describe how we will act and interact with our fellow team members, partners and guests. These also serve as the basis for our behavior, actions and fundamental beliefs of our organization.

  • Service – We deliver exceptional service that ensures a safe and positive experience for all. We play a critical role in connecting our guests to the world. We consider this role a privilege and we know it requires constant focus and unrelenting commitment.

  • Our People – We act with uncompromising honesty and integrity in everything we do. We rely on, support, and challenge each other. We collaborate, grow through educational, networking, and training opportunities, and support each other’s development. We work hard to attract and retain high-performing people, build a world-class culture, and make GFIAA a place to thrive. 

  • Achievement through Accountability – We achieve results that serve our team, our guests, and our community by accepting responsibility for our words, actions, performance, and business outcomes.

  • Respect – We believe everyone should be seen, heard, valued, and empowered to succeed. We’re passionate about creating an inclusive workplace that promotes and values a range of ideas and opinions. We embrace others’ differences while recognizing and respecting the unique needs and circumstances of our employees and the people that we serve.

The Selection Process

The Guest Champions Working Group will meet quarterly to review submissions from the previous quarter and make one selection for a quarterly recognition. The goal of the Guest Champion group is to improve the overall efforts of the Airport in strategic and creative ways.

Employees that receive quarterly recognition will receive the following:

  • A Premium Parking spot in the covered parking garage or a Rapid wave card for three consecutive months*
  • $50 Starbucks gift card provided by Host
  • A certificate of achievement
  • Recognition at the GuestEx Working Stakeholder Meeting and Airport Authority Board Meeting
  • An entry into the Annual Employee Recognition Program in which one person is chosen for an Annual Employee spotlight

Annual Employee Spotlight will receive:

  • A Premium Parking spot for 9 additional consecutive months*
  • A $200 gift card
  • An engraved recognition plaque
  • Recognition at the GuestEx Working Stakeholder Meeting and Airport Authority Board Meeting
  • A personal or team highlight on digital displays throughout the airport terminal program
  • Recognition in the Annual Report to the Community

Note: To receive benefits, the employee must be an active and current employee of an organization working at the airport.

*GFIAA Employees that have parking in the garage, or elsewhere, will be given an employee compensation in lieu of parking.

GFIA Employee Recognition Submission Form

GFIA Employee Recognition Submission Form


Find the Comforts of West Michigan

GFIA offers a comfortable atmosphere with plenty of places to shop, eat, play and work.