Photo courtesy of Peter McCullough Photo + Drone
GRAND RAPIDS, Mich., March 13, 2025 – Gerald R. Ford International Airport has been recognized as one of the top-performing airports globally for guest experience by Airports Council International World’s 2024 Airport Service Quality (ASQ) Awards.
Ford International Airport received multiple awards, including:
- Best Airport of 2 to 5 Million Passengers in North America
- Airport with the Most Dedicated Staff in North America
- Easiest Airport Journey in North America
- Most Enjoyable Airport in North America
- Cleanest Airport in North America
These awards, based on live research conducted through passenger surveys on the day of travel, highlight the Airport's commitment to delivering an exceptional experience to all guests.
“We are delighted to once again receive these ASQ awards, acknowledging our efforts to offer a world-class guest experience at the Ford International Airport,” said President and CEO of the Gerald R. Ford International Airport Authority Tory Richardson. “In 2024, we experienced record growth with more than 4 million passengers served and are beyond grateful to our staff and partners for helping provide an exceptional travel experience throughout our facility.”
The ASQ Awards, which include categories such as Best Airports by Size and Region, recognize innovation and excellence across airports. Ford International Airport joins a select group of 13 airports globally, and one of two in North America, to earn awards in all five departure categories.
“Congratulations to Gerald R. Ford International Airport for meeting and exceeding passenger expectations!” said Director General for Airports Council International World Justin Erbacci. “Your success in the Airport Service Quality (ASQ) Awards reflects the dedication your team puts into making each passenger’s journey memorable. You've set a new standard for excellence, one that leaves a lasting impression on travelers and inspires airports around the world.”
The Airports Council International Airport Service Quality initiative is the airport industry’s only global benchmarking program measuring passenger satisfaction across 30 performance indicators. With over 400 airports participating worldwide, more than half of the world’s travelers pass through an Airport Service Quality airport.
About the Gerald R. Ford International Airport
The Gerald R. Ford International Airport is Michigan's second-busiest airport, serving more than four million passengers annually with seven commercial airline partners offering nonstop flights to over 30 destinations. Managed and operated by the Gerald R. Ford International Airport Authority, the airport supports over 40,000 jobs in the region and contributes more than $7 billion to the local economy each year. For more information, visit www.flyford.org or follow the airport on Facebook, X, LinkedIn, and Instagram @FlyGRFord.
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